Help Center
Orders
You can send a courier or taxi to collect your order on your behalf. The driver will need to have the order number upon collection and will be required to go inside the bakery to check the order and sign that it is in good condition before leaving. ...
No problem! Please give the person collecting the order number from your email confirmation as this is what they will need upon collection.
Mini Cupcakes are available to pre-order up to 12pm the day prior to collection or delivery, subject to availability. We don't currently bake these for same day purchase.
We have boxes suitable for 1, 2 and 6 cupcakes.
Our Selection Boxes are set flavours and quantities but you can build your own box in the cupcakes section here. You can choose to customise the majority of our cupcake flavours...
We bake according to collection time so if you need to change your collection slot or check if your order is ready on the day, please contact us via enquiries@hummingbirdbakery.com to check availability...
E-Gift Vouchers
E-gift vouchers are valid for one year from the date of issue to redeem on pre-orders via our website for collection or delivery.
The date cannot be extended so be sure to treat yourself before your voucher expires!
The date cannot be extended so be sure to treat yourself before your voucher expires!
The balance of your gift card can be split across multiple transactions so if your order is less than the balance on your gift card, you can save the rest for later! The minimum order value is £10.
Simply add your e-gift voucher code at the checkout and the balance will be deducted from the total.
E-gift vouchers can be ordered on our website here. These are valid for one year from the date of purchase and redeemable via our website for pre-orders only.
Please note...
Product
Please visit our YouTube channel for baking and decorating tips via the link below, .
YouTube: https://www.youtube.com/hummingbirdbakery
Baking has many variables and it takes practice. ...
Baking has many variables and it takes practice. ...
We have some recipes that do not contain nuts and full ingredient lists can be found in each product description on our website, however, it is very important for our customers to know that all of our kitchens handle the following: dairy, tree nuts, ...
As an American-style bakery, we decorate our cakes and cupcakes very generously with decadent frostings and toppings.
All of our products are decorated to set guidelines with the same amount of ingredients. We don't currently offer the option ...
All of our products are decorated to set guidelines with the same amount of ingredients. We don't currently offer the option ...
We do have some small flat sugar paste decorations available on our website (hearts, flowers, hummingbirds and stars) on our standard cakes.
If you would like you cake writing or the decorations in a certain place or have any questions regarding the ...
This offer is no longer available.
Both our vegan and made without gluten cakes are currently available to pre-order whole and are not available for same day purchase.
We stock vegan cupcakes and made without gluten cupcakes in our bakeries every day.
Same Day Services
For assistance with a Just Eat order, please contact Just Eat directly via the website or mobile app.
Due to it being a separate platform, we are unable to offer refunds or replacements for Just Eat orders but any issues can be resolved with their...
Due to it being a separate platform, we are unable to offer refunds or replacements for Just Eat orders but any issues can be resolved with their...
Please click on the banner at the top of our home page to check availability in your area for same day delivery.
For assistance with a Slerp order, please contact us and a member of the team will be happy to help.
For assistance with a Deliveroo order, please contact Deliveroo directly via the website or mobile app.
Due to it being a separate platform, we are unable to offer refunds or replacements for Deliveroo orders but any issues can be resolved with...
Due to it being a separate platform, we are unable to offer refunds or replacements for Deliveroo orders but any issues can be resolved with...
For assistance with an UberEats order, please contact UberEats directly via the website or mobile app.
Due to it being a separate platform, we are unable to offer refunds or replacements for UberEats orders but any issues can be resolved with ...
Due to it being a separate platform, we are unable to offer refunds or replacements for UberEats orders but any issues can be resolved with ...
We don't currently offer a same day pre-orders via our own service however we are partnered with Deliveroo and UberEats for same day delivery and collections. Please check their website or mobile app for availability.
Our Customer Care
We do not have any telephone lines, but for any assistance please email enquiries@hummingbirdbakery.com where a member of the team will be available between 9am-6pm Monday-Saturday.
Our Customer...
If you wish to get in touch with us please email enquiries@hummingbirdbakery.com and a member of the team will get back to you as soon as possible if your question is not reflected in the help centre...
Wedding Cakes
Our tiered cakes are assembled by our skilled decorating team so you will receive the cake as you see it on our website.
Please email the team in enquiries@hummingbirdbakery.com and they can look into this for you.
This is not a service that we offer right now but please do feel free to visit one of our bakeries and purchase cake slices or cupcakes. Most of our wedding cake flavours can be found in store.
This is based on a traditional serving size for wedding cakes and how your venue or caterer would usually slice and serve the cake.
We are not currently offering made without gluten wedding cakes.
We are not currently offering vegan wedding cakes.
Delivery
If nobody is home when the driver arrives to deliver your order, they will call the telephone number provided on the order to try to arrange a safe place or neighbour where the order can be left.
If the driver is unable to reach anybody by telephone...
We offer delivery Monday-Sunday across most areas of London. Our delivery zones can be viewed here.
We have 4 different delivery ...
We have 4 different delivery time slots available to choose from when you place your order online on our website and the delivery cost varies based on the slot chosen, please see slots below:
9am-1pm
1pm-7pm
All day 9am-7pm
9am-4pm
We also offer timed...
We do not currently send out any tracking or offer a smaller delivery window. If you need your order at a specific time, we recommend arranging collection from your local bakery.
If you would like to change your order from delivery to collection, please...
Our Richmond and Islington bakeries are now permanently closed, but no need to worry! If you see that your order is coming from one of these locations, it's because we use this for our reference when mapping delivery areas and your order will still arrive...
If our team are unable to deliver your order directly or leave it with a neighbour or in a safe place, it will be returned to the bakery where it can be collected the following day. Look out for an email from our Customer Care team with more information...
Baking Tips
Please visit our YouTube via the link below.
YouTube: https://www.youtube.com/hummingbirdbakery
Corporate Sales
Please email corporate@hummingbirdbakery.com with the delivery addresses and our corporate team will be happy to assist.
We can personalise cakes and cupcakes with a company logo. Please email corporate@hummingbirdbakery.com for more information.
We offer corporate accounts for regular and large orders. Please email corporate@hummingbirdbakery.com to find out about setting up an account and paying via invoice. Corporate orders can also be paid for in advance via payment link by credit/debit card...
Yes you can! Please email corporate@hummingbirdbakery.com and our dedicated account manager will get back to you with more information.
Covid-19 Safety
Please check out our COVID-19 safety page on our website for full information about the protective measures we have in place for staff and customers.
Pre-order and contactless payment is encouraged and preferred but we are still accepting cash.
There will be a selection of freshly baked products on the counter for takeaway and a limited number of whole cakes available for walk-in purchase. We recommend ordering online for collection where possible.
Please check out our opening hours for up to date information. The hours vary from bakery to bakery.
We are taking a range of important COVID-19 protective measures to help our staff work safely and to help our customers shop safely. Unless government guidelines change, all our bakeries will remain open for delivery and takeaway only (no eat-in option...
Merchandise
Food products and merchandise are sold separately and cannot be ordered in the same transaction as our cakes or cupcakes.
We currently offer delivery within the UK only.
Yes! Our books can be ordered for delivery within the UK on our website. Books cannot be purchased in the same transaction as any food product.
Yes! Our bakeries stock our cookbooks and other merchandise. The team will be happy to assist when you visit.
Allergens & Dietary Requirements
Our current products do not contain alcohol unless stated in the ingredients list.
Our products are not certified halal but please email enquiries@hummingbirdbakery.com to enquire about specific ingredients.
Our products are not certified kosher but please email enquiries@hummingbirdbakery.com to enquire about specific ingredients.
We do have a made without gluten range. These products are made without gluten but may contain traces. We do not recommend these for anybody with a severe allergy.
This is not something that we are offering right now but our Product Development team are always working on new ideas so keep an eye on our social media.
All our standard range products are suitable for vegetarians except for our Piñata cake and cupcakes which contain M&M's. For further details on our monthly specials, please check out our dietary & allergen information on our website.
Business Contacts
For all promotional, event, advertising and marketing enquiries, please get in touch with our Marketing team.
marketing@hummingbirdbakery.com
For all media, sponsorship and charity related enquiries...
Careers
Think you've got what it takes to become a Hummingbird Baker or Front of House Team Member? Please see our careers page, or send your CV and a covering letter to:
...
...
Charity
We are passionate about reducing food waste and offer our unsold cupcakes at the end of each day for charities holding fundraising events like charity bake sales.
Please contact the team in enquiries@hummingbirdbakery...
We are passionate about reducing food waste and offer our unsold cupcakes at the end of each day for charities holding fundraising events like charity bake sales.
Please contact the team in enquiries@hummingbirdbakery...
Amending Orders
Orders under £100 can be cancelled up to 12pm the day prior to collection or delivery. Orders over £100 can be cancelled up to 48 hours in advance. If you wish to cancel your order, please email enquiries@hummingbirdbakery.com.
Orders cancelled...
Orders cancelled...
Additional payment cannot be taken after an order has been placed, but we can cancel and refund your order so that you can order again via the website. Please email enquiries@hummingbirdbakery.com to check availability.
If you have placed a delivery order and would like to collect instead, this can be changed up to 12pm the day prior to collection, subject to availability. Please email enquiries@hummingbirdbakery.com to make a change to your order.
If you have placed an order already and wish to collect from a different bakery, this can be changed up to 12pm the day prior to collection, subject to availability. Please email enquiries@hummingbirdbakery.com to make a change to your order.
The date can be changed up to 12pm the day prior to collection or delivery, subject to availability. Please email enquiries@hummingbirdbakery.com to make a change to your order.
The collection time can be changed up to 12pm the day prior to collection, subject to availability. Please email enquiries@hummingbirdbakery.com to make a change to your order.
Bakeries
We're so happy that you're visiting us! You will find the full address of each bakery along with the opening hours here.
All our stores have metered parking nearby.
Yes! Our bakeries stock our cookbooks. The team will be happy to assist when you visit.
We have very limited space and seating is available on a first come, first served basis in all our bakeries.
Our Spitalfields and Soho bakeries are inside the congestion zone.
Our opening hours for all locations can be found here.
Please note that our Richmond and Islington locations are now permanently closed.